How Spinz Treats Personal Information in New Zealand
Spinz Handles Data Around Account Activity
At Spinz, personal information is used for clear service, security, account and compliance purposes. The information connected to an account may help us identify the user, manage access, review activity, respond to enquiries and keep records where required.
This policy applies to personal data connected with the use of Spinz services. The details involved may differ depending on account status, location, selected services, contact history and any requirements that apply to the activity being reviewed.
We aim to keep data handling practical and understandable. Some information is provided directly by the user, while other information may be generated through account use, device activity or communication with our team.
Personal Details Users May Provide to Spinz
Spinz may collect details submitted during registration, account management, support contact or verification. This can include name, date of birth, contact information, address details, account credentials, communication preferences and information entered into account forms.
Where relevant to account use, additional information may be requested for identity checks, age confirmation, payment review, account security, responsible gambling controls or fraud prevention. The type of information requested may vary depending on the service used and the reason for the check.
If a user contacts Spinz, we may keep records of the message, request type and related response. This helps us manage follow-up communication and review account matters with the correct context.
Service Use, Device Signals and Technical Records
When Spinz services are accessed, certain technical information may be collected automatically. This may include IP address, browser type, device information, session records, approximate location signals, pages viewed, log data and interaction details.
These records can help keep the service functioning, identify errors, protect accounts, understand usage patterns and detect activity that may require review. Technical records may also support security checks or help confirm whether access conditions are being met.
Cookies or similar technologies may be used for session management, preference storage, analytics, security and service performance. Some settings may be managed through browser controls or available consent options, although changing these settings may affect how parts of the service operate.
Why Spinz Uses Personal Information
Spinz may use personal data to create and maintain accounts, provide access to services, process user requests, manage account settings, respond to support enquiries and send service-related messages.
Information may also be used for verification, fraud prevention, payment-related checks, responsible gambling processes, technical monitoring and record keeping. Where required or permitted, data may be processed to meet legal, regulatory, operational or security obligations.
Marketing communication may be sent only where relevant conditions are met. Users may be able to manage certain communication preferences, although important account, security or service messages may still be sent when needed.
Verification and Safety Processing at Spinz
Some account activity may require additional review before a request can be completed. Spinz may ask for information or documents to confirm identity, age, payment ownership, account access or other details relevant to service use.
These checks help protect accounts from misuse and support responsible handling of sensitive requests. If verification is incomplete, delayed or unsuccessful, certain account functions may be limited until the matter is reviewed.
Responsible gambling and security-related data may also be used where relevant. This may include records connected to limits, breaks, account restrictions, exclusion requests or activity that indicates a need for further account care.
Sharing Information Outside Spinz
Spinz may share personal data with service providers where needed to operate accounts, deliver technical services, process communications, review payments, support verification, maintain security or manage customer requests.
Information may also be shared where required or permitted by applicable law, dispute handling, fraud prevention, regulatory processes, responsible gambling measures or protection of rights and safety.
Where third parties handle personal data for service-related purposes, we take appropriate steps to ensure that information is used for relevant tasks and treated with suitable confidentiality and security expectations. Details may vary depending on the service provider and location of processing.
Storage, Security and Retention Decisions
Spinz takes reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, monitoring, review procedures and internal restrictions on who may handle account information.
Personal data may be retained for as long as needed for account operation, legal or regulatory requirements, dispute review, responsible gambling records, fraud prevention, security monitoring or other valid operational reasons.
Specific retention periods may depend on the type of information, account status, applicable rules and the reason the data was collected. When information is no longer needed, it may be deleted, anonymised or securely archived where appropriate.
Privacy Choices for New Zealand Users
Where applicable, users in New Zealand may request access to personal information held about them, ask for inaccurate details to be corrected or raise a concern about how their data has been handled.
Some requests may require identity confirmation before we can respond. This helps prevent personal information from being disclosed, changed or removed in response to an unauthorised request.
Certain privacy choices may depend on account status, legal requirements and the type of information involved. Spinz may need to retain some records even after a user makes a privacy request, especially where retention is required for compliance, security, dispute handling or responsible gambling purposes.
Reaching Spinz About Privacy Matters
Privacy questions or data-related requests should be sent through the official Spinz contact routes available at the time. If a request relates to an account, we may ask for enough information to confirm identity and understand the matter properly.
Users should include clear details about the request, such as the type of information involved, the account issue being raised and the action being requested. Sensitive documents or personal details should only be shared through approved communication channels.
Spinz reviews privacy enquiries with care. Some requests may require additional checks or legal review before a response can be completed, especially where account security, regulatory obligations or another person’s information may be involved.
Privacy at Spinz: data protection, cookies and account security
What information can Spinz collect?
Spinz may collect basic account details such as name, email address, login information, payment-related data and technical details from the device or browser used to access the platform.
How does Spinz use player data?
Player data may be used to manage accounts, process platform activity, improve website performance, support security checks and personalise the user experience where allowed.
How is my data protected at Spinz?
Spinz may use standard security measures to help protect user information from unauthorised access, misuse or loss. Players should also keep passwords private and use secure devices.
Can Spinz share information with third parties?
Some information may be shared with trusted service providers, payment partners, verification services or authorities when required for platform operation, compliance or legal reasons.
How does Spinz use cookies?
Cookies can help improve navigation, remember preferences, analyse website activity and show more relevant content. Users can usually manage cookie settings through their browser.
Can I update my personal details?
Players may be able to update account details through profile settings or by contacting support. Some changes may require verification before they are accepted.
How long does Spinz keep user data?
Spinz may keep user data only as long as needed for account management, security, legal compliance and service operation. Retention periods can depend on the type of information and applicable rules.